Information We Collect

We collect different types of information depending on how you interact with our services. Most of this happens when you enrol in our programs or reach out through our contact forms.

Personal Information You Provide

• Your name, email address, and phone number when you sign up for courses or request information
• Payment details when you enrol in paid programs (processed securely through third-party providers)
• Educational background and learning goals you share during enrolment
• Communication preferences and feedback you provide to us
• Any questions or concerns you submit through our contact channels

Automatically Collected Data

Like most websites, we gather some technical information automatically when you visit our site. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this to improve user experience and understand which content resonates most with learners.

How We Use Your Information

Your data serves specific purposes related to delivering quality financial education. We don't sell your information to third parties or use it for unrelated marketing campaigns.

Data Storage and Security

We store your information on secure servers located in Australia. Our systems use industry-standard encryption and access controls. Only authorised team members can access personal data, and they're trained in privacy best practices.

Retention Periods

We keep your personal information for as long as you're actively engaged with our services. After you complete a program or cease contact with us, we retain records for seven years to comply with Australian financial services regulations. After that period, we securely delete or anonymise your data unless there's a legal requirement to maintain it longer.

Sharing Your Information

We work with carefully selected service providers who help us deliver our educational programs. These partners only receive the information necessary to perform their specific functions.

• Payment processors who handle secure transactions (they never see your full card details)
• Email service providers who help us send course materials and updates
• Cloud storage services that host our learning platform infrastructure
• Analytics providers who help us understand website usage patterns

All third-party providers are bound by confidentiality agreements and must comply with Australian privacy standards. We never share your data for their independent marketing purposes.

Legal Disclosures

In rare circumstances, we might need to disclose your information to comply with legal obligations, respond to valid court orders, or protect the safety of our community. We'll notify you about such requests unless legally prohibited from doing so.

Your Rights Under Australian Law

Australian privacy legislation gives you significant control over your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days at no charge. If your request is particularly complex or requires significant resources, we might charge a reasonable fee to cover administrative costs.

Correction Rights

Found something inaccurate in your records? Let us know and we'll update it promptly. You can usually edit basic information like your email address or phone number directly through your account settings.

Deletion Requests

You can ask us to delete your personal information, and we'll comply unless we have a legitimate reason to retain it (like completing a transaction you initiated or meeting legal obligations). Some information might remain in backup systems for a limited period before permanent deletion.

Marketing Opt-Out

Every marketing email we send includes an unsubscribe link. You can opt out anytime without affecting your access to purchased courses or essential service communications. Keep in mind that we'll still need to send you important updates about programs you're enrolled in.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how people use our site. Most browsers accept cookies automatically, but you can adjust your settings to decline them. Just be aware that some features might not work properly without cookies enabled.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device to remember you on return visits). Analytics cookies help us see which pages are most popular and where learners might be getting stuck.

International Data Transfers

While we primarily store data within Australia, some of our service providers operate internationally. When your information is transferred overseas, we ensure those countries have adequate privacy protections or implement contractual safeguards that meet Australian standards.

For example, our email platform might route messages through servers in multiple locations. Rest assured that the same privacy commitments apply regardless of where data is temporarily processed.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new regulations come into effect. Significant changes will be communicated through email or a prominent notice on our website. The "Last Updated" date at the top shows when we last revised this document.

Continuing to use our services after policy updates means you accept the revised terms. If you disagree with changes, you can close your account and request data deletion.

Making a Complaint

If you believe we've mishandled your personal information, please contact us first so we can address your concerns. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website provides guidance on the complaint process and what information you'll need to provide.